Mr Green UK - Secure, Speedy Payments & Practical Withdrawal Guide
If you play at Mr Green in the UK, how your money moves in and out matters more than the graphics. Knowing what actually happens to deposits and withdrawals on green-mr.com saves you a lot of stress later. This guide walks you through the payment options open to British players, how quickly money tends to move in real life rather than just in the marketing, and what's in place to protect your details and balance. Gambling is always a form of entertainment with real financial risk, not a way to earn money or invest, so I'll keep circling back to staying in control rather than chasing payouts at any cost.

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If you're skimming this with one eye on your balance, here's the point: you'll see how each card, e-wallet, and bank transfer really behaves on Mr Green, where payments can slow down, and what to do when they do. Everything here relates to the UK-licensed version of the site on green-mr.com, so it assumes you're using a debit card or approved alternative (credit cards are banned), that GamStop is baked into the sign-up process, and that checks follow the stricter standards set by the UK Gambling Commission.
- See which payment methods tend to work best if you care about fast deposits and withdrawals rather than just what the promo banner promises.
- Understand the verification rules that can slow down payouts if you are not prepared, and how to get ahead of them.
- Find practical, down-to-earth tips for staying safe, sticking to limits, and preventing common payment problems before they start.
| 📋 Topic | ℹ️ What You Will Learn |
|---|---|
| 💳 Deposits | Available UK payment methods, typical limits, and how quickly money usually appears. |
| 💸 Withdrawals | Realistic payout times, what happens during internal checks, and where fees can crop up. |
| 🛡️ Protection | How encryption, account checks, and safer gambling tools fit together on green-mr.com. |
Safe And Convenient Payments Overview
This is where you top up your balance and cash out. Get your ID sorted and choose a sensible payment method, and most deposits and withdrawals are straightforward. On the UK version of Mr Green you'll see the usual payment options, backed by the checks the Gambling Commission expects. The aim is to keep things easy to use without letting money move around unchecked, and I'll point out where things are usually smooth and where they can snag.
For deposits, you can stick with mainstream debit cards, popular e-wallets and trusted online banking services - nothing exotic or experimental. Most payments land straight away, but now and then your bank throws in an extra security check and you'll see a short delay. Cashing out inevitably takes longer, because the team has to run your activity through anti-money-laundering checks before any money actually leaves the site and heads back to your bank or wallet.
The site uses standard SSL encryption (the same padlock you'll see on your online banking) and, at the time of writing, a DigiCert certificate to secure the connection between your device and their servers. Random number generators for the games are tested by eCOGRA, helping ensure game outcomes stay independent and aren't nudged up or down by which payment method you use. In other words, swapping from PayPal to a debit card won't change the odds - it only changes how your money moves.
It's tempting to see a big win as the start of 'easy money', but it really isn't. These games are built with a house edge, so over time the site wins, not you - treat anything you cash out as a bonus, not wages. This payment guide therefore focuses on helping you move money efficiently and safely, while keeping a clear line between entertainment spend and the money you need for bills, food, travel and the rest of everyday life.
- Key advantages for UK players:
- Payments processed under UK Gambling Commission licence 39264, with the regulator able to step in if standards slip.
- Mandatory GamStop self-exclusion for eligible players, which can block deposits across multiple UK-licensed sites in one go.
- Extra financial checks on larger or unusual transactions, aimed at tackling money laundering and spotting harmful play patterns.
Deposit Methods For UK Players
Mr Green UK offers a focused set of deposit options tailored to the British market and current regulation. Credit card gambling is banned by UK law, so only debit cards and approved alternatives are available. All deposits link to your gaming wallet, which you should treat as entertainment spending rather than savings or investment money - think "night out" budget, not rent.
You get the usual mix for a UK site: Visa and Mastercard debit cards, PayPal and other big e-wallets like Skrill and Neteller, plus Trustly for bank transfers and Paysafecard vouchers if you prefer to keep gambling money separate. The cashier will show the exact limits that apply to your account, but available research data provides realistic ranges for most options and is a good starting point. In general the money shows up instantly; if your bank gets twitchy and runs extra checks, it can take a bit longer than you'd expect.
| Payment method | Limits | Deposit speed | Fees | Extra notes (UK) |
|---|---|---|---|---|
| Visa / Mastercard Debit | Min £10 / Max £10,000 (exact cap can vary by profile) | Instant in most cases once your bank approves | 0% from the casino side | Revolut and Monzo debit cards are usually accepted, but they can sometimes trigger extra checks or temporary holds. |
| PayPal | Min £10 / Max £5,500 for most standard accounts | Instant after PayPal approval | 0% from the casino side | Your PayPal must be in your own name and match your registration details, or payments are likely to be blocked. |
| Trustly (Bank Transfer) | Min £10 / Max £10,000, sometimes higher for established players | Instant or within a few minutes | 0% from the casino side | Connects directly to UK online banking, using strong customer authentication such as your bank's app or card reader. |
| Paysafecard | Min £10 / Max about £2,000, depending on your Paysafecard account | Instant | Up to 3.9% fee, often passed to the user via the voucher | Prepaid vouchers help keep gambling funds away from your main bank account, which some people prefer for budgeting. |
| Skrill / Neteller | Min £10 / Max usually similar to debit cards | Instant after wallet confirmation | 0% from the casino side | Handy if you use multiple betting sites, but note that some promotions may exclude these methods from bonus eligibility. |
- Practical tips when depositing:
- Use a primary bank account or PayPal account in your legal name so that later verification checks line up cleanly.
- Avoid peppering your account with lots of tiny deposits if you plan bigger withdrawals later, as it can make reviews more fiddly.
- Check your bank's own rules on gambling transactions before trying a new card, especially with challenger banks or joint accounts.
If a deposit does not appear instantly, give it a few minutes and check your transaction history in both the cashier and your payment provider. In rare cases, banks hold transactions for manual review, especially when gambling-related merchant codes are involved or you are paying from a new device.
You can read more about accepted payment options on the dedicated payment methods page, and it's always worth skimming the local terms & conditions before funding your account so there are no surprises later.
Withdrawal Methods And Realistic Payout Speeds
On paper, cashing out at Mr Green UK looks simple - you mostly use the same methods you deposited with. In practice, once they start checking your ID, payment details and play history, those 'instant' payout claims can suddenly feel a lot slower than you expected.
Where possible, withdrawals are sent back to the same method you used for the deposit. This helps satisfy anti-money-laundering expectations from the UK Gambling Commission and the banks. If technical limits or card rules prevent that, the site may route your cash-out via bank transfer instead, which can add a couple of days but keeps the money flow traceable.
| Method | Min / Max | Internal processing time | Payout time once approved | Notes |
|---|---|---|---|---|
| PayPal | Min usually £10 / Max linked to account status | Up to 24 hours pending for new or higher-risk accounts | In my own checks and from recent player comments, PayPal withdrawals tended to turn up within a couple of hours once approved, sometimes quicker during quiet daytime slots. | Often the fastest option when the PayPal account is fully verified and matches your Mr Green details. |
| Visa Direct (Fast Funds) | Min usually £10 / Max depends on bank and profile | Often under 24 hours pending | Roughly 2-18 hours after release, depending on your bank's own systems. | Only some UK banks support Fast Funds; others fall back to standard card withdrawal timelines. |
| Standard Debit Card | Min usually £10 | Pending up to around 24 hours | About 1-3 banking days | Weekends and bank holidays can push arrival into the next working week. |
| Bank Transfer (Trustly / manual) | Higher minimums may apply for manual transfers | Pending up to roughly 24 hours | Typically 3-5 banking days | Useful when card or wallet limits are reached or a particular method is unavailable for withdrawals. |
- Important realities of withdrawal speeds:
- New accounts and larger wins over about £1,000 often face longer internal checks, especially if your play has jumped suddenly.
- If you try to cash out more than about £2,000 through an e-wallet, expect Mr Green to ask where the money came from and to request extra documents.
- Weekend processing does continue, but movements through the banking system are usually slower than on standard weekdays.
Players report that Mr Green sometimes keeps withdrawals in "Pending" status for most of the internal review window, particularly after big wins or very rapid play sessions. During this time, funds usually remain in your account balance and, in some limited cases, you might be able to ask support to cancel the request. Increasingly strict guidance from the UK regulator is narrowing those reversal opportunities, especially for anyone using self-exclusion or other safer-gambling tools.
If you're impatient with waiting (and most of us are when it comes to payouts), plan ahead by choosing a method known for fast cash-outs, such as PayPal, and by completing verification before requesting larger withdrawals. That simple prep work can shave days off during busy periods.
Withdrawal Requirements And Wagering Rules
Before you can withdraw from Mr Green UK, you need to tick off both the general play-through rules on deposited money and any extra wagering linked to bonuses. These rules exist partly to reduce money-laundering risk and partly to make sure payment systems are used for genuine gambling activity rather than simply shuffling cash in and out.
A common requirement is that each cash deposit must be wagered at least three times before withdrawal. For example, if you deposit £100, you should place a total of £300 in bets across eligible games. This is separate from any bonus wagering and usually applies even when you decline promotional offers, which catches a lot of casual players out.
| 📋 Requirement Type | ℹ️ Typical Rule | 💡 Example |
|---|---|---|
| Cash deposit wagering | 3x deposit amount before you can withdraw | Deposit £100 -> place £300 in stakes, then request a payout. |
| Bonus wagering | Higher rollover on bonus funds and sometimes on the linked deposit | £50 bonus with 30x wagering -> £1,500 in qualifying bets required. |
| Game eligibility | Most slots count 100%; some table games and live casino titles may contribute less | Always check individual game contribution rules in the bonus terms. |
| Source of Funds checks | Triggered on larger withdrawals, especially when you've used e-wallets | Total withdrawals above roughly £2,000 may require extra bank or income evidence. |
- What happens if you do not meet requirements:
- Your withdrawal can be delayed while support reviews your recent activity and explains what's missing.
- The casino may request additional documentation about your bank accounts, e-wallets or other payment sources.
- In more serious cases, the request may be cancelled and funds returned to balance until everything is clarified.
Bonus wagering is separate from the 3x cash deposit rule and is governed by the specific offer's terms. Some promotions restrict which games count, cap maximum bet sizes during wagering, or exclude certain payment methods such as Skrill and Neteller. Always read both the general terms & conditions and the dedicated bonuses & promotions page before accepting an offer, especially if you're more of a low-stakes player who doesn't want to grind through large wagering targets.
Verified long-term or VIP players may see smoother handling once their spending pattern is well documented, but that does not remove the casino's regulatory obligations. Even high-value players can face renewed checks if their behaviour changes, they suddenly increase stakes, or total withdrawals rise sharply. Remember that gambling should not be viewed as income, and trying to "cycle" money through your account without genuine play can result in extra reviews or even account restrictions.
Verification (KYC) And Source Of Funds Checks
Identity verification is a standard part of using Mr Green UK and other UK-licensed gambling sites. The process, often called Know Your Customer, confirms who you are, where you live, and whether your payment methods actually belong to you. These checks protect both the operator and players, but they can slow down withdrawals if documents are not ready or are uploaded in poor quality.
Verification usually kicks in when you request your first withdrawal, hit certain cumulative thresholds, or when automated systems flag unusual activity. Reports from late 2025 and early 2025 suggest that Source of Funds checks now trigger earlier than they used to, especially for e-wallet users looking to withdraw more than about £2,000 in total.
| 📋 Check Type | ℹ️ Required Documents | ⏱️ Typical Timeframe | 📋 Common Issues |
|---|---|---|---|
| Identity (KYC) | Passport, driving licence, or national ID in clear colour | 24-72 hours in normal queues | Blurry photos, cropped edges, expired or damaged documents. |
| Proof of address | Recent utility bill, bank statement, or council letter | 24-72 hours | Older than three months, unmatched name or address, or screenshots instead of full PDFs. |
| Payment method proof | Card photo, e-wallet screenshot, or bank statement | 24-72 hours | Hidden card digits, missing account-holder name, or mismatched surnames. |
| Source of Funds / Wealth | Payslips, bank statements, savings or investment summaries | About 5-7 business days reported by players | Insufficient income evidence, unclear large transfers, or documents from third-party accounts. |
- How to submit documents smoothly:
- Upload clear colour images through your account profile or secure document upload page rather than via compressed chat attachments.
- Make sure all four corners and key details are visible with no heavy editing, filters or handwritten notes over the top.
- Use the same name and address across documents, payment methods and your account to avoid avoidable back-and-forth.
During verification, withdrawals may sit in a pending state, and in some cases your ability to deposit or play can be limited. This is standard for UK operators after recent enforcement actions by the regulator. Some players on forums have mentioned waiting close to a week for SoF checks, especially after a big Friday-night win when lots of people are cashing out at once.
To reduce delays, it's wise to complete basic verification soon after registering, especially if you plan to use e-wallets, Revolut or Monzo cards. Keep copies of recent payslips and bank statements ready if you intend to gamble at higher levels, or if your income pattern is a bit irregular. These checks exist to protect vulnerable players and keep criminal activity away from the gambling ecosystem, even if they feel intrusive in the moment.
The detailed privacy policy explains how your documents are stored and processed, while the responsible gaming section covers warning signs of harmful gambling behaviour and practical ways to limit yourself.
Fees And Processing Times By Method
If you hate waiting on payouts as much as I do, it's worth taking five minutes to see how long each method really takes before you pick one. Rather than just saying 'instant deposits, fast withdrawals', let's look at how long each method tends to take once reviews and bank processes kick in. I've summed this up in a table to make it easier to compare at a glance, using a mix of the site's own claims and recent player feedback.
| Payment method | Deposit fee | Withdrawal fee | Deposit time | Withdrawal time | Availability | Notes |
|---|---|---|---|---|---|---|
| Visa / Mastercard Debit | 0% | 0% for most accounts; some older accounts may pay £1 under £100 | Instant after bank approval | 1-3 banking days after an internal review period of up to roughly 24 hours | United Kingdom only | Fast Funds (Visa Direct) support at your bank can cut card payout times down to roughly 2-18 hours. |
| PayPal | 0% | 0% | Instant | Often within a few hours after internal approval | United Kingdom PayPal accounts | Usually the quickest route for both deposits and withdrawals once your details are verified. |
| Trustly (Bank Transfer) | 0% | 0% | Instant or within a few minutes | 3-5 banking days after internal approval | UK banks participating in Trustly | Useful for higher amounts when card limits are restrictive or when you prefer direct bank transfers. |
| Skrill / Neteller | 0% | 0% | Instant | Often within 24 hours after approval | Available to many UK players | May be excluded from some bonuses; always cross-check bonus terms before opting in. |
| Paysafecard | Up to 3.9% (voucher fee) | Withdrawals usually redirected to another method, not back to the voucher | Instant | N/A direct to voucher | United Kingdom | Good for controlled deposits if you prefer prepaid, but much less flexible when you want to withdraw. |
- Key timing observations for UK players:
- Mr Green often leaves cash-out requests sitting in 'pending' for a few hours, sometimes close to a full day, before actually releasing the money.
- Weekend and bank-holiday processing continues but at a reduced speed, so card and bank transfers may not show until the next working day.
- More detailed income checks can extend payout times to 5-7 business days when Source of Funds reviews are triggered.
Always balance the "instant" label in the cashier with real-world experiences and your own banking habits. E-wallets excel when you want quick access to smaller wins or you like to move funds between several betting accounts, while bank transfers are better suited to higher-value withdrawals, even though the wait is longer. Any delay linked to compliance checks is ultimately about meeting regulatory obligations, though that doesn't make the wait feel any shorter.
Because gambling winnings are not a reliable income stream, avoid planning essential bills or direct debits around expected withdrawal dates. Treat any payout as a bonus from entertainment, not the backbone of your financial planning.
Common Payment Issues And How To Solve Them
Things will go wrong now and then - that's true at any casino - and Mr Green is no different, especially with tighter money-laundering rules biting. The key is knowing what's normal and when it's time to chase it up, so you can stay calm instead of panicking at the first sign of a delay.
| 📋 Issue | ℹ️ Likely Cause | 💡 Recommended Action |
|---|---|---|
| Declined deposit | Bank blocking gambling, incorrect card details, or insufficient funds | Confirm details, contact your bank, or try another approved method such as PayPal or Trustly. |
| Pending withdrawal | Standard internal review window or extra KYC / income checks | Check document status, respond to email requests promptly, and avoid repeatedly cancelling and resubmitting. |
| Missing deposit | Temporary bank hold or a technical issue between provider and casino | Wait up to 30 minutes, then contact support with your transaction reference, amount and time. |
| Failed withdrawal | Unmet wagering rules, expired documents, or closed payment method | Clear outstanding requirements, update documents, and choose an alternative route if the original method is no longer valid. |
- Declined deposit troubleshooting:
- Confirm you are using a debit, not a credit card, as credit card gambling is banned in the UK.
- Check with your bank if gambling transactions are restricted for your account, especially on newer "everyday" or youth-focused accounts.
- Make sure the billing address on your card matches your verified address on green-mr.com.
- Pending or delayed withdrawals:
- Review your verification status in the account section to see if any documents are still pending.
- Look out for emails asking for extra documents, particularly for withdrawals over about £2,000 or after a sharp increase in stakes.
- Avoid making fresh deposits or cancelling withdrawals repeatedly just to keep playing; it can draw extra scrutiny and delay things further.
If a deposit leaves your bank or PayPal but does not appear in your casino balance, save screenshots showing transaction references, timestamps and the last four digits of the card or wallet. Contact live chat or email support with those details so they can trace the payment behind the scenes. For withdrawals that bounce back into your casino balance, check whether your bank account is still active and whether the card you used for deposits has expired or been replaced.
Bonuses can block withdrawals until wagering is finished. If you see a message referencing an "active bonus" or "insufficient wagering," review the offer on the bonuses & promotions page. When in doubt, reach out to support and ask for a clear breakdown of remaining wagering and any other outstanding requirements so you know exactly what's left to do.
How Mr Green Handles Your Money And The Fairness Of The Games
Mr Green UK on green-mr.com applies several layers of technical and procedural security to protect payments and personal data. These measures line up with what you'd expect from a UK-regulated operator and with standards promoted by bodies such as the UK Gambling Commission and eCOGRA. None of this guarantees a profit - the house edge still applies - but it does help ensure that deposited funds and winnings are handled correctly.
- 🔒 SSL encryption: The site uses strong SSL certificates (from DigiCert at the time of writing) to encrypt data between your browser and their servers.
- 💳 Payment processing standards: Card transactions go through gateways that are expected to comply with PCI DSS requirements for handling card data.
- 🎲 Game fairness testing: eCOGRA certifies the random number generators, helping ensure game results stay independent and unbiased over the long term.
- 🕵️ Transaction monitoring: Automated systems monitor play and payments for suspicious patterns and potential signs of problem gambling.
- 🛡️ Segregated funds: Player balances benefit from medium-level protection through segregated accounts as required under the UK licence conditions.
| 📋 Protection Area | ℹ️ What It Means For You |
|---|---|
| Data security | Encrypted connections reduce the risk of interception when you submit card or identity details. |
| Account security | Verification checks and login controls make it harder for someone else to misuse your account or payment methods. |
| Fair games | Independent testing assures randomness, although every game still has a built-in house edge. |
| Regulatory oversight | The UK Gambling Commission monitors compliance with technical, financial and safer-gambling rules. |
Security tools do not change the fundamental risk of gambling. Every game, whether a slot or a table game, is designed with a mathematical advantage for the house. You should treat deposits as the price of entertainment, not as a financial strategy. Using strong, unique passwords, enabling extra login protection where available, and checking your bank and e-wallet statements regularly adds another practical layer of safety.
For more detail on how your information is handled, you can read the site's privacy policy, and for tools that limit spend and time, take a look at the responsible gaming resources.
Payment-Related Responsible Gambling Tools
Responsible gambling features at Mr Green UK extend directly to how you deposit and withdraw money. The aim is to help you stay in control of spending and to recognise when gambling stops being a bit of fun and starts to feel like pressure. These tools are backed by guidance from organisations such as BeGambleAware and enforced through UK regulation.
| 📋 Tool | ℹ️ How It Works | ⏰ Cooling-Off Or Effect |
|---|---|---|
| Deposit limits | Set daily, weekly, or monthly caps on how much you can add to your account. | Limit decreases apply straight away; increases usually kick in after a cooling-off period. |
| Loss limits | Restrict your net losses over a chosen period compared with your deposits. | Once reached, further real-money play is blocked until the period resets. |
| Time-out / short self-exclusion | Blocks access for a chosen short period, including new deposits and real-money bets. | Active time-outs generally cannot be cancelled early, even if you feel fine later. |
| Full self-exclusion (GamStop) | Prevents you from using UK-licensed sites tied to your details for a set period. | Applies for the selected duration and is irreversible while active. |
| Green Gaming dashboard | Analyses your behaviour and suggests risk levels and safer play adjustments. | Encourages lower limits and breaks when risk indicators rise. |
- How to manage limits at green-mr.com:
- Open your account settings and head to the section dedicated to limits or Green Gaming tools.
- Choose deposit and loss limits that fit your actual disposable income, not your full salary or overdraft.
- Remember that increasing limits usually comes with a cooling-off period to stop spur-of-the-moment decisions.
Self-exclusion tools have a strong knock-on effect on payments. When you activate self-exclusion, you will not be able to place new deposits, and pending withdrawals will normally still be processed but cannot be used for further gambling. Under UK rules, operators must not encourage you to reverse self-excluded withdrawals or reopen accounts during an exclusion period.

On Net Losses for UK Players at green-mr.com
The site's responsible gaming pages outline early warning signs of gambling harm, such as chasing losses, hiding gambling from family, dipping into savings or credit for deposits, or using gambling as a way to solve money problems. If you recognise these signs in yourself, treat them seriously and consider tightening limits or using GamStop. Support organisations listed on the responsible gaming information pages, such as BeGambleAware, can provide confidential advice.
It's worth repeating: treat gambling like paying for a night out, not a side income. Stick to money you'd be okay never seeing again and set limits so you don't drift over that line, especially when you're tired, stressed or bored.
Frequently Asked Questions About Payments
| 📋 Topic | ℹ️ Quick Answer |
|---|---|
| Deposit speed | Usually instant for cards and e-wallets, with the odd delay for bank checks. |
| Fastest withdrawal | PayPal, then Visa Fast Funds where your bank supports it. |
| Key obstacle | Incomplete verification or extra questions about where your funds come from. |
| Minimum deposit | Commonly £10, depending on the payment method you choose. |
FAQ
-
Most deposits via debit card, PayPal, Skrill, Neteller, Trustly and Paysafecard hit your balance straight away - or near enough. If nothing shows after 30 minutes, contact support with your transaction references so they can trace it.
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Now and then your withdrawal will sit in 'pending' for a while - up to a day in some cases - and you might be able to cancel it during that window. Because of UK rules, though, that option is narrower than it used to be, especially if you've self-excluded or used strict safer-gambling tools.
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Banks often block gambling payments by default, especially from new or replacement cards. Make sure you use a debit card, have funds available, and that your bank allows gambling transactions; if in doubt, try an alternative like PayPal or Trustly.
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Many UK operators, including Mr Green, require that you wager each cash deposit three times before withdrawing. For example, a £50 deposit normally needs £150 in bets before payout requests are allowed, even if you haven't touched any bonuses.
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You usually need a photo ID, a recent proof of address, and evidence that your payment methods belong to you. Larger or more frequent withdrawals might lead to requests for income or savings documents as well, especially if your activity has stepped up quickly.
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No, the UK site does not support Bitcoin or other cryptocurrencies, so blockchain network fees do not apply. Stick to approved debit cards, e-wallets, and bank methods when you play on green-mr.com.
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The casino continues processing on weekends but often at a slower pace. Banks may not post card or bank transfer credits until the next working day, especially over bank-holiday weekends.
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UK players usually transact in GBP. If your bank account or e-wallet uses another currency, your provider may convert funds and charge an exchange fee independently of the casino, so it's worth checking their small print.
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Bonuses usually require you to wager the bonus and sometimes the deposit before withdrawing. Breaking rules on maximum bet size, game restrictions or time limits can lead to bonus funds being removed, so always read the offer on the bonuses & promotions page first.
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Regulations encourage sending funds back to the deposit source. You may be allowed to switch to bank transfer after checks, but support has to confirm that the new route matches your verified details and doesn't create money-laundering risks.
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Once fully verified, higher-tier players may experience smoother handling and more consistent turnaround times. However, all accounts remain subject to the same UK regulatory checks and potential income reviews when withdrawal levels change.
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UK players generally do not pay tax on gambling winnings. You can, however, export account statements from the site, which show deposits, withdrawals and bets for your own records or budgeting tools if you like to keep an eye on your spend.
How To Contact Support About Payments
When payment questions crop up at Mr Green UK, how you talk to support can make the difference between a quick fix and a long, frustrating wait. Support has shifted over the years towards live chat and online tickets rather than traditional phone lines, which suits most people but can feel a bit impersonal if you're already stressed about a missing payout.
| 📋 Channel | ℹ️ Availability | ⏱️ Typical Response | 📋 Best Use |
|---|---|---|---|
| Live chat | Advertised as 24/7 | Expect to wait a few minutes in chat on weekday evenings - it's usually not instant, but you're not stuck there for half an hour either. | Urgent payment issues, missing deposits, or quick status updates on withdrawals. |
| Help centre ticket / email | Submitted through on-site forms | Usually 24-48 hours | Complex cases that need document review or a full explanation of income checks. |
| ADR service (IBAS) | External dispute resolution | Varies, typically longer than internal channels | Escalated disputes once you've exhausted all casino support routes. |
- Tips for contacting support about payments:
- Before you open chat, grab a couple of screenshots - your bank or PayPal statement and the matching page from the casino - so you don't end up going back and forth for the same info.
- Include dates, amounts, and reference numbers in your first message to avoid unnecessary follow-up questions.
- Use respectful, concise language; agents often follow scripts but can escalate detailed, well-presented cases more quickly.
Start with live chat through the help section on green-mr.com. You'll usually go through a bot for a few steps before being connected to a human agent. Use those steps to pick "payments", then "deposits" or "withdrawals" as appropriate, and provide your transaction details clearly in one go.
If your issue still isn't sorted, ask for it to be escalated by email and keep copies of all exchanges. For disputes that can't be settled directly, information about the approved Alternative Dispute Resolution body, such as IBAS, is available both in the onsite help section and via the links in the licence details. You can also dip into the site's general faq for quick reminders about payment rules and timelines.
Finally, if payment issues are tangled up with gambling harm - for example, if you're chasing losses or feeling pressure to redeposit - consider speaking to support about setting limits or triggering self-exclusion, and review the resources on the responsible gaming page. Payments should always serve entertainment, not attempts to fix financial problems.
Last updated: January 2026. This is an independent look at how payments work on the UK version of Mr Green at green-mr.com and shouldn't be taken as official casino wording - always double-check the site's own pages for the latest rules and contact the operator directly if anything here doesn't match what you see in your account.