Responsible Gaming

Responsible gaming means enjoying gambling as entertainment while staying fully in control of your time, money and decisions. On green-mr.com, the Mr Green offering is designed so that play remains a conscious choice, never a way to solve financial problems or cope with personal difficulties. As a UK-licensed operator, Mr Green (operated by WHG (International) Limited under UK Gambling Commission licence 39264) provides tools, clear information and proactive support so that you can observe your own behaviour, recognise risks early and take protective action whenever necessary.

If you are unsure about your gambling or feel that it is no longer fun, the safer gambling team and customer support can help you review your activity, apply limits, take a break or close your account in line with UK regulations. Gambling is strictly for players aged 18+ and located in the United Kingdom, and you should only play with money you can afford to lose.

Risk Awareness

Understanding the risks of gambling is the first step towards staying in control. Most people who gamble in the UK do so occasionally for fun, but for some, gambling can become addictive and lead to financial, emotional or social harm. Being honest about how, when and why you play helps you identify issues at an early stage and act before serious problems arise.

Signs Of Problem Gambling

• Spending more time or money than planned: Frequently extending sessions, raising stakes or making repeated deposits to chase losses.
• Thinking about gambling all the time: Planning bets during work or study, or scrolling the casino or betting markets even when you are not playing.
• Hiding behaviour: Concealing gambling from family or friends, deleting messages or bank alerts, or using multiple payment methods to avoid attention.
• Financial warning signs: Borrowing money to gamble, using overdrafts or credit cards, missing bill payments, or selling belongings to fund play.
• Emotional impact: Feeling anxious, irritable, guilty or depressed because of gambling outcomes, yet continuing to play.
• Loss of control: Trying to stop or cut down but repeatedly returning to gambling, especially after losses or stressful events.

Quick Self-Assessment Check

This short self-check is not a medical diagnosis, but it can help you observe your current behaviour and decide whether to seek support:

• Do I gamble with money I need for essentials such as rent, bills or food?
• Do I often chase losses by depositing again immediately after I lose?
• Have I lied to family, friends or colleagues about how much or how often I gamble?
• Have I felt stressed, anxious, angry or depressed because of my gambling?
• Have I borrowed money, used credit or missed financial commitments due to gambling?
• Have people close to me expressed concern about my gambling habits?

If you answered "yes" to one or more of these questions, it may be time to reflect on your gambling, use the safer gambling tools on green-mr.com and consider talking to a professional support service such as GamCare or Gambling Therapy.

Limits & Tools

Mr Green on green-mr.com provides a range of safer gambling tools so that you can plan your play in advance. Setting limits and using time-management features is strongly encouraged by the UK Gambling Commission and by Mr Green's internal "Greener Gaming" approach to player protection.

Deposit Limits (Daily, Weekly, Monthly)

1. Observe - review your finances: Before you set a limit, calculate how much truly disposable income you have after rent, bills, food, savings and other essentials. Only a small, affordable portion of that amount should ever be used for gambling.
2. Expand - set a realistic limit:
   • Log in to your account on green-mr.com and go to "My Account" > "Safer Gambling" or a similarly named section (for example, "Greener Gaming").
   • Select Deposit Limits and choose the period: daily, weekly and/or monthly.
   • Enter specific amounts (for example: £20 per day, £75 per week, £200 per month) that you are comfortable losing without affecting your essential living costs.
   • Confirm the limit. The system will show you a clear summary of your chosen limits before you finalise.
3. Reflect - how limits work in practice: Once set, you cannot deposit more than the chosen limit during the relevant period. In line with UKGC requirements and Mr Green's policies, lowering a limit usually takes effect immediately, whereas increasing a limit is subject to a cooling-off period (for example 24 hours) and confirmation, to prevent impulsive decisions. You will not be able to override limits by contacting support.

Time Spent Limits & Session Timers

• Setting time reminders: Within "Safer Gambling" or game settings, you can enable session timers or reality checks (for example every 20, 30 or 60 minutes). A message will pop up showing how long you have been playing and your net result, prompting you to take a break or log out.
• Session time limits: Where available, you can set maximum session lengths (e.g. 60 or 90 minutes). Once the limit is reached, you will be logged out or prompted to end the session. This helps you avoid losing track of time.
• Reflecting on usage: If you regularly ignore prompts or extend sessions as soon as a timer expires, this is a warning sign that you may be losing control. Consider lowering your limits or taking a longer break.

Short Breaks: "Time-Out" (24-72 Hours Or Longer)

1. Access the Time-Out tool: Log in to green-mr.com, open "My Account" and select "Time-Out" or "Short Break" under the safer gambling options.
2. Choose your Time-Out period: Select a duration such as 24 hours, 48 hours, 72 hours or, where available, up to 30 days. Carefully consider a period that gives you enough space away from gambling.
3. Confirm and activate: Read the summary of what Time-Out means (you will not be able to place bets or play casino games during the selected period) and confirm your choice. Once confirmed, the Time-Out cannot be cancelled or shortened, and you may be logged out automatically.
4. Reflect - use the break well: During your Time-Out, you should not seek alternative gambling sites. Use the break to think about your gambling, talk to someone you trust, and, if needed, contact professional support such as GamCare or Gambling Therapy.

Additional tools, including personalised risk indicators and "Greener Gaming" assessments (via resources such as greengaming.com), may be used by Mr Green to help you understand your risk profile and adjust your play accordingly.

Self-Exclusion

If you feel that you are losing control or have already experienced harm from gambling, self-exclusion is a stronger and longer-term protective measure than a short break. It is designed to block your access to gambling products and give you time to address underlying issues with professional support.

Site-Level Self-Exclusion With Mr Green

1. Locate the Self-Exclusion option: Log in to your account on green-mr.com and go to "My Account" > "Safer Gambling" > "Self-Exclusion" or a similarly named section.
2. Select the exclusion period: Choose a duration in line with UKGC guidelines, for example:
   • Minimum 6 months
   • 1 year
   • 2-5 years
   • Lifetime (indefinite) exclusion
   Consider your past behaviour and select a period long enough to break harmful habits.
3. Confirm your decision: The site will summarise key consequences. You must actively confirm that you understand self-exclusion is binding and cannot be lifted before the end of the selected period. This may require ticking checkboxes and clicking a confirmation button.
4. Consequences of self-exclusion:
   • You cannot log in, deposit or place any bets or wagers on Mr Green via green-mr.com during the exclusion.
   • Marketing communications from Mr Green should be stopped as soon as reasonably possible, except for legally required notices.
   • Any withdrawable balance remaining in your account will normally be paid out in accordance with the terms and conditions and UK law. If you cannot log in, you may need to contact customer support to arrange a withdrawal, subject to security checks.
   • Self-exclusion does not entitle you to refunds of losses or cancelled bets, unless required by applicable law or specific terms.
5. After the period expires: For fixed-term exclusions, your account will not automatically be reopened. You may need to contact support and complete a reactivation process, including further affordability or risk checks. The operator may refuse reactivation or impose additional limits if it considers continued gambling unsafe.

Multi-Operator Self-Exclusion: GamStop (UK)

• What is GamStop: In the United Kingdom, all online operators licensed by the UK Gambling Commission must participate in the national self-exclusion scheme GamStop (gamstop.co.uk). Registering with GamStop blocks you from using online gambling services of participating operators that are licensed in Great Britain.
• How to register: Visit gamstop.co.uk, complete the registration form with accurate personal details and choose an exclusion period (for example 6 months, 1 year or 5 years). Ensure you include all your email addresses and mobile numbers to maximise effectiveness.
• Important limitations: GamStop does not cover unlicensed or non-UK sites. You remain responsible for avoiding such services and for seeking ongoing support.

Other National Schemes (Example)

In some other jurisdictions, similar schemes apply. For example, in Spain the RGIAJ (Registro General de Interdicciones de Acceso al Juego) allows individuals to exclude themselves from licensed Spanish gambling offerings. While Mr Green is focused on the UK market under licence 39264, awareness of such schemes may be helpful if you reside or move abroad and access gambling under a different regulatory regime.

If you need help activating any exclusion or are in immediate distress, contact customer support or an independent support organisation listed below. In serious situations, prioritise professional help and personal safety over gambling account matters.

Support Resources

If you are worried about your gambling or about someone close to you, confidential help is available. Mr Green on green-mr.com encourages all players to seek independent advice and support where needed. The organisations below operate separately from Mr Green and can offer impartial assistance, including counselling, group support and crisis intervention.

Local UK Support

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential information, support and referral to local services. Primary language: English.
• GamCare Online Services: Visit gamcare.org.uk for live chat, email support, self-help tools, and moderated online forums for people affected by gambling problems and their families.
• BeGambleAware: The website begambleaware.org contains practical advice, self-assessment tools and links to treatment providers across Great Britain, coordinated by GambleAware.

International Support Organisations

Self-Exclusion Schemes & Blocking Tools

• UK: GamStop (Online): As noted above, registering with GamStop (gamstop.co.uk) blocks access to participating UK-licensed gambling websites, including Mr Green on green-mr.com, for the selected period.
• Spain: RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows self-exclusion from licensed Spanish gambling sites and venues. This is mentioned as an example of how other countries offer similar protections.
• Device-level blocking apps: Tools such as Gamban (gamban.com) and BetBlocker (betblocker.org) can be installed on your devices to block access to a wide range of gambling sites and apps. Some are free, others charge a fee. These tools are useful in combination with GamStop or other self-exclusion schemes.
• Parental and content filters: General website filters or parental control software can help limit access to gambling content on shared devices, protecting children and vulnerable persons.

Family & Affected Others

• Family support at GamCare: GamCare provides dedicated information, live chat and forum spaces for partners, family members and friends of people with gambling problems.
• GamAnon (Gamblers Anonymous Family Groups): Some areas offer meetings and online resources for relatives and friends of problem gamblers.
• Confidentiality and professionalism: These organisations are independent of Mr Green and Evoke plc, and they will not share your information with the operator without your consent, except where required by law or in cases of serious risk of harm.

Using multiple resources together - such as counselling via GamCare, online support through Gambling Therapy, and technical blocks via Gamban or BetBlocker - often provides the most effective protection.

Help for Family

Problem gambling affects not only the person who gambles but also their partner, children, friends and colleagues. If you are worried about someone who uses Mr Green on green-mr.com or other gambling services, it is important to protect yourself while encouraging them to seek help.

How To Start The Conversation

• Choose the right moment: Talk when the person is sober, calm and not actively gambling. Avoid conversations immediately after a loss or during a heated argument.
• Use non-judgemental language: Focus on how their behaviour affects you ("I feel worried when...") rather than accusing ("You always..."). This helps reduce defensiveness.
• Refer to specific examples: Mention concrete situations such as missed bills, mood changes or cancelled plans rather than general statements.
• Offer support, not control: Emphasise that you are on their side and want to help them regain control, rather than trying to monitor every action.

Encouraging Professional Help

• Suggest a self-assessment: Encourage them to complete online self-tests on sites such as begambleaware.org or gamcare.org.uk and to review their account history for deposits, withdrawals and time spent gambling.
• Promote contacting a helpline: Offer to sit with them while they call the National Gambling Helpline on 0808 8020 133 or use online chat via gamcare.org.uk or gamblingtherapy.org.
• Consider therapy: Professional counselling or psychotherapy, including cognitive behavioural therapy (CBT), can address both gambling behaviour and underlying issues such as anxiety, depression or trauma. The NHS and GambleAware-funded services in Great Britain may provide free treatment in many cases.

Support For You As A Family Member

• Family support groups: Use the GamCare forum, Gambling Therapy's "Family & Friends" sections and GamAnon-style family meetings (where available) to share experiences and get advice from others facing similar issues.
• Financial and legal protection: Seek independent advice from debt charities or legal advisers if gambling has affected shared finances. Consider steps such as separating bank accounts, limiting access to joint funds and reviewing recurring payments.
• Emergency situations: If you believe that the person is at immediate risk of harming themselves or others, contact emergency services or crisis support (for example NHS 111 in England, or local emergency numbers) without delay.

Remember that you are not responsible for another person's gambling, and it is acceptable to set boundaries to protect your own wellbeing and that of any dependants.

Operator's Commitment

Mr Green on green-mr.com is operated by WHG (International) Limited, a subsidiary of Evoke plc (formerly 888 Holdings), under UK Gambling Commission licence number 39264. As a UK-licensed operator, Mr Green is required to comply with strict social responsibility and anti-money laundering rules, which have become even more demanding following UK gambling reform measures in 2025-2025 and past enforcement action against the wider group.

Internal Risk Checks & Behaviour Monitoring

• Transactional monitoring: Deposits, withdrawals and betting patterns are monitored for signs of harm or financial risk, such as rapidly increasing deposits, frequent use of multiple payment methods, or repeated failed deposits.
• Behavioural indicators: Extended play sessions, frequent late-night activity, chasing losses, reversing withdrawals and ignoring safer gambling tools can trigger internal alerts.
• Affordability and financial risk checks: In line with evolving UKGC guidance and the 2025-2025 White Paper reforms, Mr Green may request additional information (for example, payslips, bank statements or open banking data) to ensure that your level of gambling is affordable and sustainable.
• Use of analytical tools: Systems such as "Greener Gaming" assessments (see greengaming.com) and risk-scoring models help identify customers who may be at heightened risk of gambling-related harm.

When Mr Green May Contact You

• Safer gambling interactions: If risk patterns are detected, the safer gambling team may contact you by on-site messages, email, SMS or phone to discuss your gambling, provide information and recommend or apply tools such as deposit limits, Time-Out or self-exclusion.
• Mandatory protections: Where your behaviour indicates serious risk, Mr Green may apply restrictions even if you do not request them, including lowering limits, blocking certain products, freezing deposits or placing your account under review in accordance with UKGC rules.
• Player fund protection: Customer funds are held in segregated accounts, giving medium protection as defined by the UK Gambling Commission. This means that, while funds are kept separate from the company's operational accounts, they are not guaranteed by the government if the operator becomes insolvent.
• Regulatory and ADR information: If you raise a complaint related to fairness or account decisions that cannot be resolved internally, you may be referred to an Alternative Dispute Resolution (ADR) body such as the Independent Betting Adjudication Service (IBAS). Further information, including the current ADR contact form, is available at ibas-uk.com/consumers/register-with-ibas/.

Evoke plc is listed on the London Stock Exchange (ticker: EVOK) and is subject to enhanced transparency and governance requirements. Following a £19.2m fine issued to the wider group in 2023 for social responsibility failures, stricter internal controls and monitoring measures have been implemented to reduce the risk of similar issues and to improve player protection.

Updates

Responsible gambling regulation and industry best practice in the United Kingdom continue to evolve, particularly following the government's gambling White Paper and subsequent UK Gambling Commission consultations and rule changes in 2025-2025. Mr Green on green-mr.com may update this page, its terms and conditions and its safer gambling tools to reflect new legal requirements or improvements to player protection.

How You Will Be Informed

• Email and account messages: Where required, you will be notified of material changes to safer gambling policies or terms by email and/or secure account messages.
• On-site banners and pop-ups: Important updates may be highlighted through banners, pop-ups or notifications when you log in to your account.
• Policy pages: The latest versions of the responsible gaming information, general terms and bonus terms applicable to Mr Green are made available via the relevant information sections linked from green-mr.com.
• Your responsibility: You should regularly review these pages and your account settings to ensure that you are aware of current rules and available tools.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or exclusions, or wish to share feedback about your experience on green-mr.com, the safer gambling team at Mr Green is available to support you.

Responsible Gaming Contact Details

• Email (Responsible Gaming Team): You can contact the dedicated safer gambling team via the email address provided in the Help/Contact section of green-mr.com (for example a responsible gaming mailbox). Always use the latest address published there, as contact details may change.
• Telephone: A customer support phone number for UK players is published on green-mr.com. Where available, you may request to speak with a safer gambling specialist to discuss your concerns or to receive guidance on using protection tools.

Feedback & Self-Control Requests

• Online contact form: Use the online contact or feedback form linked from the Help or "Contact Us" section on green-mr.com to request:
  • assistance with setting, lowering or reviewing your limits;
  • information about Time-Out or self-exclusion options;
  • a review of your account activity for early signs of harm;
  • clarification of how UKGC rules on affordability checks and safer gambling apply to your account.
• Complaint escalation: If you remain dissatisfied after receiving a final response from Mr Green, you may escalate qualifying disputes to an ADR provider such as IBAS (Independent Betting Adjudication Service) using the form available at ibas-uk.com/consumers/register-with-ibas/, in line with the applicable terms and UKGC requirements.

Please do not use email or contact forms in emergencies or situations involving immediate risk of self-harm. In such cases, contact emergency services or a crisis helpline immediately, and then approach professional gambling support services as soon as possible.